Think of the questions your customers ask most frequently and write them here along with the answers.

A: You will be able to pay with any kind of credit card without creating an account at PayPal. The page you will be redirected to when pushing the BuyNow button contains a form to make payment like this. Here is what you will see: "Don't have a PayPal account? Use your credit card or bank account (where available). Continue"

A: Including a FAQ page is a user-friendly way of presenting information to customers so they can quickly look it up. It also can help reduce the number of service calls and e-mails.

A: Make a list of the top 10 questions people ask you about your business, services, or products. That's a good start.

A: Break the questions into sections by subject and give each section a subhead, such as Sales, Products, or Services.

A: You don't need to include information such as your company contact information, because it's easily found on the Contact Us page. You could, however, include a question such as: What is the quickest way to contact you?

A: It's a good idea to use a different format, such as bold, for the questions, so that it is easy to distinguish them from the answers.